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#SPECTRUM MAC ADDRESS ROUTER TROUBLESHOOT SOFTWARE#
#SPECTRUM MAC ADDRESS ROUTER TROUBLESHOOT PASSWORD#

If the command output contains mac-address learning disable, MAC address learning is disabled on the interface or VLAN. Interface GigabitEthernet 0/0/1 mac-address learning disable

Check that MAC address learning is disable.Ĭheck whether MAC address learning is disable in the interface view and the VLAN view.

Check whether a loop on the network causes MAC address flapping.

If not, re-configure the binding relationships between the MAC address, VLAN, and interface. Run the display mac-address command in any view to check whether the binding relationships between the MAC address, VLAN, and interface are correct.

Check that the configurations on the interface are correct.

For more information, see Troubleshooting DNS resolution problems. You can also configure your computer manually with DNS addresses check the documentation for your computer’s operating system for instructions. If you entered a DNS address during the router's configuration, verify that the DNS address matches the information your ISP gave you. For more information, see What is a Domain Name System (DNS) server?ĭepending on your ISP’s requirements, you might not need to do any DNS configuration, or your ISP might provide the addresses of one or two DNS servers for you to use. If your router has an IP address, but your computer does not load any web pages from the Internet, your computer might not recognize any Domain Name System (DNS) server addresses.Ī DNS server matches domain names (like to their IP addresses.

For more information, see What are cable ISP authentication and MAC cloning? Configure your router to clone your computer's MAC address.For more information, see What is a media access control (MAC) address? Inform your ISP that you purchased a new network device and ask them to use the router's MAC address.Your ISP might allow only one Ethernet MAC address to connect to the Internet and might check for your computer's MAC address.Assign the computer host name of your ISP account as the account name on your router’s Internet Setup page. Your ISP might check for your computer's host name.

#SPECTRUM MAC ADDRESS ROUTER TROUBLESHOOT PASSWORD#

If your ISP requires a login, the login name and password might be set incorrectly.

#SPECTRUM MAC ADDRESS ROUTER TROUBLESHOOT SOFTWARE#

If your ISP provided a program to log you in to the Internet (such as WinPoET), you typically do not need to run that software after installing your router. You might be using login software that is no longer needed.Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login. Your ISP might require a login program.If your router is still unable to obtain an IP address from the ISP, you might have one of the following configuration problems: Make sure that your ISP doesn’t require special configuration For more information, see How do I power cycle my home network? If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP. Check that an IP address is shown for the Internet port.The BASIC Home page or Dashboard displays.The user name and password are case-sensitive. The password is the one that you specified the first time that you logged in. Launch a web browser from a device that is connected to your router's network.

You can determine whether the request was successful from the Router Status screen in the router web interface: Unless your ISP provides a fixed IP address, your router requests a wide area network (WAN) IP address from the ISP. Use the following troubleshooting tips to determine why you cannot access the Internet:Ĭheck to see if your router has a WAN IP address from your ISP If you can access your router but not the Internet, you can check to see if the problem is with your router or modem, your Internet service provider (ISP), or another configuration issue.